These conditions apply to all offers, treatments and transactions between the nail salon and the customer on which the nail salon has applied these conditions to. Unless deviated and expressed in writing have been agreed on by both parties

The nail salon will perform their treatments to the best of their ability and in accordance with the requirements of good workmanship and in accordance with the then current state of science. The nail salon will inform customers as much as possible and of reasonable financial consequences of the change or addition of treatment.

We all get busy, and we understand that special circumstances are unavoidable and cancellation of your appointment may be necessary.

NAILLINGTON will contact customers by SMS 2 days previous for their appointment for confirmation. In case a customer is unable to attend an appointment. It is an obligation to inform the nail salon as soon as possible but no later than 24 hours before the appointment.

If the customer fails to fulfil this obligation and/or does not attend the appointment, this will be marked as a “No-show” and we will be obligated to charge a $50 deposit to secure your next appointment. Your account will be banned from making a booking at Naillington with 2 No-show.

After the first “No-show”/ Late cancellation - the customer will be blocked from making an appointment, they will be required to make a deposit to secure their next 3 appointments. The deposit will be deducted from the bill on the date of the appointment. After that, their account will be clear.

If the customer is more than 15 minutes late than the appointed time, with or without prior notice, Naillington has the right to postpone the appointment to another time and the customer will be marked with “No-show” unless the agreed treatment can be finished within the nail salons' open hours. 

In case of an appointment cancellation by the nail shop - It is obligated to inform the customer as soon as possible, but no later than 24 hours before the appointment. 

Both parties are not obliged to the conditions set in this paragraph, if they’re prevented by force majeure. Force majeure includes what the law and jurisprudence says about it, including strikes in the nail shop.

Appointments can be booked via our booking website. Please do not select a different treatment to that which you would like to book as only the treatments listed at those times are available. If you select one and ask for a different treatment upon arrival we may not be able to accommodate them. 

If you are looking for an appointment, but do not see any available times on our online booking system. Give us a call on 0223125840 as we may be able to rearrange our bookings to make an appointment work for you. 

Upon your first visit to Naillington you will be asked to fill in a consultation card including details of medical history, and sign the indemnity statement declaring the answers are true and correct. This is for your own well-being and is essential for any treatments to be carried out. Refusal to fill out and sign a consultation card will result in refusal of treatment.

If a customer is doing less than whatever they booked online, we will charge $25/hr for the time that our technician is free. For example if they booked 2 hr service but change their mind and do 1 hr service, they will pay $25 extra.

To secure a group booking we kindly ask that the group pays a 50% deposit. Payment is non-refundable in the event of cancellation, unless at least 2 days advance notice is given.

Naillington lists all prices of treatments and products visible in the nail shop. The listed prices include GST. Naillington indicates price changes 30 days before the effective date clearly visible in the nail studio. Offers are valid only in the specified period and / or while stocks last. The customer must immediately pay after the treatment. We accepts cash, eftpos, credit cards

NAILLINGTON is not liable for damages of any kind caused by the nail shop due to customers. Provided incorrect and / or incomplete information on relevant physical disorders, drug use, work or leisure. Naillington is not responsible for loss, theft or damage to personal property that the customer has taken to the nail shop.

NAILLINGTON has the right to claim financial compensation if the customer damages furniture, equipment or products. Naillington always reports theft to the police.

In the event you chip your nails within 3 days for gel polish (5 days for Dip Powder), please report this with a photo to our Facebook messenger or naillington@gmail.com and we will offer you a free touch up - on the affected nails within 7 days. Outside this period there will be a fee. 

This warranty is void if:

The customer has the (artificial) nails serviced by another nail shop.

The customer works without gloves with harsh chemicals.

The customer accidentally breaks their nails. 

The customer has the artificial nails bitten or intentionally removed.

The customer used products other than those recommended by the nail shop for the maintenance of the (artificial) nails.

The customer has not followed the advice from the nail shop for the home care of (artificial) nails.

The customer neglects advice to seek medical help.

The customer did not use the products according to the instructions.

If the customer has a complaint about the treatment or product, it must be reported as soon as possible but no later than within 3 working days after discovery in writing or by telephone to the nail shop. Naillington must give the complainant adequate response within 3 working days. If a complaint is justified, the nail shop will perform the as agreed on treatment again.

We do not offer refunds on treatments already done and paid for. If you are unhappy in any way, please let us know as soon as possible – preferably before paying for your service and leaving the salon (our reception will always ask if you’re happy)– but no later than within 3 working days and we will work with you to rectify the situation. 

We operate a re-do policy at NAILLINGTON, which means we may offer to re-do your service for you within a scale of free of charge if we feel it appropriate. As we have high costs to cover, including product, wages, time and utilities, this is our policy instead of offering a refund. You may be invited back into the salon so we can assess the problem and work with you. Please note that a photo may not be accepted due to the difficulty of verifying when they were taken. In the event of us accepting a photo, the original photo information must be present, i.e. the date and time stamp. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.

The customer should behave properly in accordance with generally accepted standards. If the customer after - repeated warnings continues to expose improper behaviour, the nail shop has the right to refuse the customer access to the salon without reason.

Please ensure your cell phone and tablets are switched to silent before you enter the beauty room to respect other guests’ relaxation time.

To ensure you get the most out of your time with us, and in consideration of other clients we respectfully request that you make arrangements for your children to be cared for while you are with us.

Gift Vouchers are valid for 6 months from the date of purchase unless otherwise stated. They are non-refundable and non-transferable, but any treatments can be swapped – with notice – to other treatments if required. Just let us know what you would prefer, and we can settle the difference at your appointment if needed. The excess amount of the voucher will remain in your voucher code to use before the expired date.